John Smith
Head of Client Services 、Customer Experience Optimization Specialist
2009 - Present, Head of Client Services at Virelle Capital. Focused on delivering an exceptional customer support experience. Successfully increased customer satisfaction and retention by optimizing customer service processes.
2003 - 2009, Appl Customer Service Representative. Responsible for handling technical support requests and product inquiries from customers worldwide. Provided quality customer support and built long-term customer relationships by resolving issues, guiding customers through operations and assisting with product fixes.
Education Background
- 2000 - 2002 University of Chicago Master of Science in Business Management and Customer Relationships
- 1997 - 2000 University of Texas at Austin B.A. in Communications